Any successful business needs to have excellent customer service platform. How you relate with your customers will greatly determine whether they do business with you again. Therefore, as a business you need to be friendly to your clients to ensure that your brand is promoted by them speaking highly of your services. Acting friendly even in tense moment is key since you need that customer again. Studies have shown that angry customers will tell more people about their terrible experience putting off any new potential clients.
Quick responses to requests is a good signal to your customers to maintain a healthy relationship. When any complaints are raised, it is advisable that you attend to them in the shortest time possible. This act will create a good impression to the customer as they feel you value them. Follow-up after a sale is also important as you check with them whether the product sold is working as expected. It is recommended that you return phone calls and emails with 24 hours to ensure that a customer doesn’t get frustrated.
Creating close bonds with your customers is a quick way to ensure that they are retained for future deals. This can be achieved through taking note of their past complaints, likes or dislikes. When a customer realizes that their needs are already known by sellers, they feel appreciated and will surely come back. Marketing experts have advised that as a seller know the names of your regular clients for purposes of building a rapport. During negotiation suggest to them other alternatives not leaving behind any details.
Giving out random gifts and special discounts creates a sense of satisfaction. It is the small things that will make a customer chose your services or products over the competitors. Free samples especially for retail products gives your business a good image in the mind of a client. Customers will love a sales-man who has fully detailed knowledge about the products or service. This will help them get good answers for their questions giving them more confidence when making the purchase. Excellent listening is also important here because customers are happy when you show concern to issues raised.
A shopper’s opinion about your store will be made the moment they walk in. How you handle them will determine whether they will return to your store again. Greet them with a friendly tone and ensure you don’t be boring with the usual greetings. It is good if you can spice-up the conversation by giving quick honest compliments. Make them as comfortable as possible by offering assistance where needed. These simple acts of kindness contribute to customer loyalty which is a dream for every business.
Offering sincere apologies when something is off with the product or service you offered is a big test for your customer service skills. Apologize in a kind way and offer to compensate them for inconveniences caused. This will help retain the customer and build a better working relationship. Excellent customer service is based on how well you treat your clients. Customers should be provided with the most comfortable space and time to enjoy shopping with you.